Refund & Cancellation Policy

Subscription Overview

iOS and Android subscriptions are billed in USD through Apple App Store or Google Play Billing. Web subscriptions (when available) will be billed in INR through Razorpay. Web subscription payments are not yet active.

Billing descriptor: Charges will appear on your bank or card statement as ROAMVERO or CYGNUS DIGITAL. If you see a charge you do not recognise, email support@roamvero.com before disputing with your bank.

Cancellation Policy

When you cancel:

• Your subscription remains active until the end of the current billing period
• You will not be charged again after cancellation
• You retain full access to your plan's features until the billing period ends
• Your saved trips and data remain accessible even after cancellation

How to cancel — use the method for where you subscribed:

• iOS (App Store): Settings → [Your Name] → Subscriptions → Roamvero → Cancel Subscription
• Android (Google Play): Play Store → Profile → Payments & subscriptions → Subscriptions → Roamvero → Cancel
• Web: Web subscription payments are not yet active. When launched, self-service cancellation will be available directly from your Roamvero account dashboard, consistent with FTC Click-to-Cancel requirements. For any account queries in the meantime, email support@roamvero.com.

In accordance with the FTC Click-to-Cancel Rule (effective April 2025), cancellation for each platform is available through the same medium used to subscribe — no phone calls or third-party apps required.

Refund Policy

Refund processes differ depending on which platform you subscribed through. Please follow the instructions for your platform below.

A. Apple App Store (iOS) Refunds

To request a refund for an Apple App Store purchase:

• Visit reportaproblem.apple.com and sign in with your Apple ID
• Select the Roamvero charge and choose "Request a Refund"
• Follow Apple's prompts — Apple processes approved refunds within 5–7 business days to your original payment method

Apple's refund decisions are at Apple's sole discretion. You can also contact Apple Support directly at apple.com/support.

If you believe a billing error occurred on Roamvero's side (e.g., wrong tier charged), email support@roamvero.com — we will work with Apple to identify and correct the error and will advocate for a refund on your behalf where appropriate.

B. Google Play (Android) Refunds

Google Play automatically refunds subscriptions cancelled within 48 hours of the initial purchase. After 48 hours:

• Visit play.google.com/store/account/subscriptions and cancel the subscription
• For refund requests after 48 hours, contact Google Play support at support.google.com/googleplay

If you believe a billing error occurred on Roamvero's side (e.g., wrong tier charged), email support@roamvero.com — we will work with Google to identify and correct the error and will advocate for a refund on your behalf where appropriate.

C. Web Payments — Razorpay (Coming Soon)

Web subscription payments are not yet active. When Razorpay web billing launches, the following will apply:

• No refund for the current billing period if you cancel mid-month — access continues until period ends
• No refund for unused itinerary generations within a billing period
• Full refund if you were charged incorrectly due to a technical error on our end
• Full refund if the service was completely unavailable for 72+ consecutive hours after your payment
• Case-by-case review for genuine issues — email us within 7 days of the charge

Approved Razorpay refunds are processed to the original payment method within 5–7 business days.

How to Request a Refund

First — check which platform you subscribed through:

• Subscribed via iOS App Store? → Go to reportaproblem.apple.com. We cannot assist with App Store refunds directly.
• Subscribed via Google Play? → Cancel within 48 hours for an automatic refund, or contact Google Play support. We cannot assist with Play Store refunds directly.
• Subscribed via Web (Razorpay)? → Email support@roamvero.com (web billing not yet active).

If you are unsure which platform you used, check your email for a receipt — Apple receipts come from no_reply@email.apple.com, Google receipts from googleplay-noreply@google.com, Razorpay receipts from support@roamvero.com.

International Users

EU / UK users: Under the EU Consumer Rights Directive and the UK Consumer Contracts Regulations, you may be entitled to cancel a digital service within 14 days of purchase if you have not yet used it. If you subscribed but have not generated any itinerary, contact the relevant platform (Apple, Google, or Razorpay) within 14 days for a full refund. This right does not apply once you have used the service.

All regions: INR prices include 18% GST applicable to Indian users. USD prices are inclusive of applicable taxes as determined by Apple or Google for your country. Your bank statement will show a charge as ROAMVERO or CYGNUS DIGITAL.

Contact Us

For any questions about this policy or to request assistance with a cancellation:

• Email: support@roamvero.com
• Website: roamvero.com
• Response time: within 3 business days

Note: For Apple App Store and Google Play refunds, please contact Apple or Google directly — we are unable to process platform refunds on your behalf.