Refund & Cancellation Policy

Subscription Overview

Subscriptions are sold only as in-app purchases, billed by the app store you subscribed through. Roamvero does not sell subscriptions or take payments on the web.

Billing descriptor: Roamvero does not charge your card directly; your app store does. App Store purchases appear as apple.com/bill (or itunes.com/bill). If you see a charge you do not recognise, email support@roamvero.com before disputing with your bank.

Cancellation Policy

When you cancel:

• Your subscription remains active until the end of the current billing period
• You will not be charged again after cancellation
• You retain full access to your plan's features until the billing period ends
• Your saved trips and data remain accessible even after cancellation

How to cancel — in your app store's subscription settings:

• iOS (App Store): Settings → [Your Name] → Subscriptions → Roamvero → Cancel Subscription

In accordance with the FTC Click-to-Cancel Rule (effective April 2025), cancellation for each platform is available through the same medium used to subscribe — no phone calls or third-party apps required.

Refund Policy

How a refund works depends on the store you subscribed through. Cancelling a subscription stops future renewals; it does not refund a charge already made. Follow the instructions for your store.

Apple App Store Refunds

To request a refund for an Apple App Store purchase:

• Visit reportaproblem.apple.com and sign in with your Apple ID
• Select the Roamvero charge and choose "Request a Refund"
• Follow Apple's prompts. Apple decides the request and returns an approved refund to your original payment method; how long it takes to appear depends on that payment method

Apple's refund decisions are at Apple's sole discretion. You can also contact Apple Support directly at apple.com/support.

If you believe a billing error occurred on Roamvero's side (e.g., wrong tier charged), email support@roamvero.com — we will work with Apple to identify and correct the error and will advocate for a refund on your behalf where appropriate.

How to Request a Refund

First — check which store you subscribed through:

• Subscribed via iOS App Store? → Go to reportaproblem.apple.com. We cannot assist with App Store refunds directly.

If you are unsure which store you used, check your email for a receipt — Apple receipts come from no_reply@email.apple.com.

International Users

EU / UK users: Under the EU Consumer Rights Directive and the UK Consumer Contracts Regulations, you may be entitled to cancel a digital service within 14 days of purchase if you have not yet used it. If you subscribed but have not generated any itinerary, request a refund from your app store within 14 days (for an App Store purchase, at reportaproblem.apple.com). This right does not apply once you have used the service.

All regions: Prices shown are in USD. Your local price, including any applicable taxes, will be confirmed by your app store before you complete your purchase. The charge on your statement is made by your app store (see Billing descriptor above).

Contact Us

For any questions about this policy or to request assistance with a cancellation:

• Email: support@roamvero.com
• Website: roamvero.com
• Response time: within 3 business days

Note: For app store refunds, please contact your app store directly — we are unable to process platform refunds on your behalf.