This Privacy Policy explains how Roamvero ("we", "us", or "our") collects, uses, and protects your personal information when you use our services at roamvero.com.
1. Information We Collect
When you use Roamvero, we collect the following information:
- Account information: When you sign in with Google, we receive your name, email address, profile photo URL, and a unique Firebase UID.
- Trip data: Destination cities, travel preferences, trip duration, and the itineraries we generate for you — stored in Google Firestore.
- Usage data: Pages visited, features used, session duration, and interactions — collected via Google Analytics.
- Communication data: If you share itineraries via WhatsApp, we temporarily store your WhatsApp number for that session only.
- Payment data: We do not store payment card details. All payments are processed securely by Razorpay.
2. How We Use Your Information
- To generate personalised travel itineraries using AI
- To save and retrieve your trips across sessions
- To manage your subscription and billing via Razorpay
- To improve our services through aggregated usage analytics
- To send important account or service notifications (no marketing emails without consent)
3. Third-Party Services
Roamvero integrates the following third-party services, each with their own privacy policies:
- Google Firebase — Authentication, database (Firestore), and hosting
- Google Analytics — Usage tracking and analytics
- Google Gemini API — AI-powered itinerary generation
- Razorpay — Payment processing for subscriptions
- Booking.com — Hotel recommendation affiliate links
- Google Maps / OpenStreetMap — Map rendering and directions
4. Data Storage and Security
Your data is stored on Google Cloud infrastructure (Firebase/Firestore) with industry-standard encryption in transit and at rest. We do not sell your personal data to third parties under any circumstances.
Access to your data is limited to essential service functions and is protected by Firebase security rules requiring authentication.
5. Your Rights
Under applicable Indian law (IT Act 2000, DPDP Act 2023) and international best practices, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and associated data
- Withdraw consent for data processing
To exercise any of these rights, email us at support@roamvero.com. We will respond within 30 days.
6. Cookies and Tracking
Roamvero uses cookies and local storage for authentication sessions and to remember your preferences. We also use Google Analytics cookies to understand how users interact with our service. You can disable cookies in your browser settings, though this may affect some functionality.
7. Children's Privacy
Roamvero is not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users of significant changes via email or an in-app notice. Continued use of Roamvero after changes constitutes acceptance of the updated policy.
9. Contact Us
For any privacy-related questions or requests:
- Email: support@roamvero.com
- Website: roamvero.com